Pole Line Photography

12 Devon Road
Dapto NSW 2530
M - 0416 173 249
Email - info@polelinephotography.com.au

 

Terms and Conditions Using the Site Placing your order Delivery Information FAQ's    
 
Terms and Conditions

Lowest Price Guarantee

 
Using the site...

Finding your way around

Searching for that specific product

Key features

Product availability

Order notification and delivery schedule

 
Pricing Information:

what is included in the price?

 
Privacy Information:

what we do to protect your privacy

 
Security on the web:

what we do to protect you

Your right to access the information we keep about you

What to do if you have a problem or question

Want to speak with someone, contact us now

 
Placing your order...

How to place your order?
What are our payment options?
How orders are processed behind the scenes and what do the different order status levels mean?
What is your policy for returning items?

Delivery information...
Australia Post: why we use them
e-parcel: what's in it for you
Delivery charges
Where do we deliver?
How long will it take to receive your order?
FAQ...
Can I order an item before it has being released?
Can I add additional items to an order prior to the order having being dispatched from the warehouse?
How long will it take to receive my order?
How do I check my orders status and what do the different status levels mean?
 
Terms and Conditions

Lowest Price Guarantee...

At Pole Line Photography, we promise to bring you the lowest possible prices on all our Photographic Services. These include individual photo prices, on-site photographic shoot packages, editing photos, events, functions, motor sports, action photography, portraits, family photos and weddings. We offer a low price guarantee for all our items.
Terms and conditions

  1. Valid for 7 days inclusive, from when the order was originally placed, regardless of payment method or delivery time
  2. Valid only for Individual Photo Prices, On Site Photographic Shoot Packages, editing on any photos, the hiring for any events, functions, motor sports, action photography, portraits, family photos and or any weddings.
  3. Price guarantee is specific to the product purchase price only and does not include the total cost inclusive of delivery.
  4. We reserve the right not to sell below cost price.
  5. Guarantee is not valid where product is part of a package deal.
  6. Free Delivery and any other promotional offers will not apply to any price guarantee purchases.
Finding your way around

Our website has been designed with you, the customer, in mind. Access to the major areas of the website is via the tab menu at the top of the page.

The pole line photography logo located on the top left hand corner of the website is hyper linked, this allows one click navigation back to the home page regardless of where you are within the site. Please note that navigating to the homepage using the hyper linked logo will NOT affect the current status of your login or shopping cart.

 

Searching for that specific product
The main website navigation is located at the top of this site. You can choose to view our services, prices as well as galleries of our work. Drop down menus will assist in narrowing down your areas of interest.
Key features
retail store   - includes individual photos and On Site Photographic Shoot Packages, editing on any photos, and the hiring for any events, functions, motor sports, action photography, portraits, family photos and or any weddings.
order tracking   - allows customers to track their orders via the Australia Post e-Parcel delivery
system
event calendar   - get the latest in events that Pole Line Photography will be attending

Product availability

Our inventory system operates in real time on our website. Typically all items shown on our website are in stock unless otherwise advised in the product information section. There may be some occasions where stock quantities have being incorrectly entered into the system by our warehouse, and thus, show an item as being available when it is not. It is important to note that we will contact you as soon as we become aware of this problem (normally within 30 mins during regular office hours). You will then be given an accurate revised arrival time and a choice of canceling your order should you so desire.
Order notification and delivery schedule
Orders can soon be placed directly from the Gallery pages. While this process is being fine-tuned, you may contact us directly to begin your order. Orders are shipped within 24 hours of payment having been received and processed. You will be notified via email as soon as your order has been dispatched and has left our warehouse. Your orders status will then be set to "Complete". Along with this notification you will also be given a tracking number, which allows you to track your order using Australia Post's e-parcel services.
Pricing
All prices displayed on our website are inclusive of GST. Typically the recommended retail price is shown. At POLE LINE PHOTOGRAPHY there are no added costs apart from delivery charges. These will be added to the final order prior to you submitting it to our store. At POLE LINE PHOTOGRAPHY you can order as many photos as you like and pay only one delivery charge of $15.00. Your invoice will indicate a break down of the costs of each of the products you have ordered, including the GST payable component and the amount charged for delivery.
What we do to respect your privacy
POLE LINE PHOTOGRAPHY will not use or disclose any information about you without your consent, nor will POLE LINE PHOTOGRAPHY access your communications on our website unless required to do so by law. Please read our privacy policy for a detailed explanation of what we do to protect your privacy.